Terms & Conditions
Terms & Conditions
25% of your reservation cost is due at booking, and the balance is due in full 60 days prior to your arrival date. (This may vary by booking platform.)
All rental properties managed by Keys Vacation Rentals are privately owned. Rental rates are subject to change. We reserve the right to set minimum night stays and maximum occupancy requirements for each property.
In the event of a conflict in scheduling or if the property sells, this agreement shall be voided and all attempts shall be made to locate a comparable rental property on behalf of the renter. The renter shall not be obligated to accept such terms and shall have the option to terminate the agreement and receive a full refund of monies paid toward rental.
Berkshire Hathaway HomeServices Keys Real Estate & Keys Vacation Rentals’ Key West office is at 336 Duval St., Key West, FL 33040.
Leaseholder Responsibilities ~ Many renters vacation with family or friends, but only one person signs the lease. The primary renter must be 25 years of age or older. We will hold the leaseholder responsible for payment and all other responsibilities spelled out in this rental agreement.
Hurricane Policy ~ We strongly advise all guests to purchase travel insurance during hurricane season, June through November. No refunds are offered in the event of inclement weather. If a visitor evacuation is ordered by Monroe County emergency management officials during your stay, you will be required to vacate the property based on the timeline set in the order.
Payment ~ 25% percent of your reservation total is due at booking. The balance is due in full 60 days prior to your arrival.
Cancellation Policy ~ There are no cancellations or changing of dates within 90 days of your arrival date. If you must cancel your reservation within 90 days, we cannot refund your payment unless the rental is re-rented for the entire period at the same amount. If the unit is re-rented for the entire period, you will be charged a $250 rebooking fee. Processing and reservation fees are non-refundable. The guest named on the rental agreement is the only one that may cancel the reservation.
Occupancy ~ The maximum occupancy of each rental unit is outlined in the individual property description. The size of your party is stated on your rental confirmation. Over-occupancy is considered a serious violation of your lease, and you will be asked to leave with no refund. Any guest having house parties, hosting non-paying overnight guests, disturbing neighbors with excessive noise or rowdy behavior or harboring an unauthorized pet will be evicted with no refund and/or prosecuted.
Accommodations ~ Our homes are individually owned and reflect the tastes of each owner. Every effort has been made to assure our descriptions are accurate; however, we cannot be held responsible for changes made by owners in furnishings and equipment. Keys Vacation Rentals rental homes are well-maintained, but understand that these are complicated homes and, just like your own, experience a wide variety of unexpected breakdowns. From time to time, we have trouble with utilities -- electric, water, cable, etc. -- that are beyond our control. We will do what we can to get utility companies to respond quickly and they are usually very responsive. Every effort will be made to correct any problems you may experience in as timely a manner as possible. You can expect a courteous and professional attitude to problem solving; however, refunds will not be issued due to malfunctioning equipment or utility problems.
Radon Gas Notice ~ Radon Gas is a naturally occurring gas that can accumulate in a building and present a health risk to those exposed to it over time. Levels of Radon Gas that exceed Federal and State guidelines have been found in buildings in Florida. Additional information may be obtained from the Monroe County Health Department FL Statute 404.0568.
Representation ~ Berkshire Hathaway HomeServices Keys Vacation Rentals and/or its agent/licensee/property manager are the agents and representatives of the landlord, pursuant to FL Statute 21 V-I0-033 and will be paid by the landlord. The owner/agent is not responsible for loss, theft or personal injury. If you are renting unseen, your signature on this reservation releases the property manager and its representatives from any deficiencies you may find upon arrival.
Pet Policy ~ The Property is not pet friendly.
Smoking Policy ~ The Property is a non-smoking premises. No smoking is permitted inside the suites or anywhere on the property grounds. Evidence of smoking inside the property will result in immediate eviction, forfeiture of all amounts paid and additional cleaning fees.
Arrivals ~ Check-in time for our guests is 4 p.m.
Maintenance ~ Regular maintenance is performed on all properties, and every effort is made to keep all equipment in working order. However, as with any home, malfunctions may occur. If something is not working, please notify the office immediately. Please respect that emergencies take precedence. Any problems must be addressed prior to checkout.
Housekeeping ~ Our goal is to provide you with the cleanest accommodations and will do everything to make sure your rental is ready for your stay. Please call our office immediately if the home is not cleaned to your satisfaction upon check-in. Our cleaners will correct the problem in a timely and professional manner. We cannot be held accountable for problems we are not aware of. Problems will not be addressed at check-out or after you arrive back home.
Construction ~ Should you find yourself near construction, please be patient and understanding. Please note, since the majority of our rental homes are in residential neighborhoods, it is not uncommon to see new home construction or remodeling of homes at any given time.
Departure ~ Checkout is promptly at 10 a.m., no exceptions, unless a late checkout request has been granted. You will be charged $50 if you are vacating the property after 10 a.m. Before you leave, follow the checkout procedures given to you at checkin. Please ensure all doors and windows are closed and locked. No refunds will be given for early departures.
Waiver of Liability and Hold Harmless Agreement
1. In consideration for receiving permission to stay at the Property, Releasor hereby RELEASES, WAIVES, DISCHARGES, COVENANTS NOT TO SUE AND HOLD HARMLESS Middle Keys Vacation LLC, d/b/a Keys Real Estate Rentals, a Florida limited liability company, and Knight-Gardner, LLC, a Florida limited liability company, d/b/a Knight & Gardner Realty, and any partner, employee, servant, representative, associate, officer, agent, volunteer, successor and assigns of Middle Keys Vacation LLC (hereinafter collectively referred to as “Releasees”) from any and all liability, claims, demands, action, judgments, costs, expenses, court costs, attorney fees and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by Releasor, Releasor’s invitees or guests on the Property, or any property owned by Releasor or Releasor’s invitees or guests, WHETHER CAUSED BY THE, including but not limited to, SOLE, CONTRIBUTORY OR GROSS NEGLIGENCE OF THE RELEASEES, or otherwise, while in, on or upon the Property during the duration of the trip.
2. Releasor hereby elects to rent and stay at the Property knowing that there is a certain risk of potential harm to Releasor or Releasor’s property which may exist while staying at the Property. RELEASOR VOLUNTARILY ASSUMES FULL RESPONSIBILITY FOR ANY RISKS OF LOSS, PROPERTY DAMAGE, OR PERSONAL INJURY, INCLUDING DEATH, that may be sustained by Releasor, Releasor’s guests or invitees, or any loss or damage to property owned by Releasor as a result of staying upon the Property, WHETHER CAUSED BY THE, including but not limited to, SOLE, CONTRIBUTORY OR GROSS NEGLIGENCE OF RELEASEES or otherwise.
3. Releasor acknowledges the inherent risks associated with his/her/their use of any and all pools, fire pits, and grills which may be located at the Property. Releasor, by his/her/their use of any and all pools, fire pits, and/or grills on the Property, accepts for imself/herself/themselves and on behalf of Releasor’s guests or invitees all risks associated with such use. Releasor further hereby AGREES TO INDEMNIFY AND HOLD HARMLESS the RELEASEES from any loss, injury, liability, damage, demands, liens, liabilities, judgments or costs, including court costs and attorney fees, that Releasee(s) may incur due to Releasor’s and Releasor’s guests or invitees’ use of any and all pools, fire pits, and grills on the Property, WHETHER CAUSED BY OR CONTRIBUTED TO IN WHOLE OR IN PART by any action or failure to act, negligence, breach of contract, or other misconduct on the part of RELEASEES or otherwise.
4. Releasor further hereby AGREES TO INDEMNIFY AND HOLD HARMLESS the RELEASEES from any loss, liability, damage, demands, liens, liabilities, judgments or costs, including court costs and attorney fees, that Releasee’s may incur due to Releasor’s rental of, and stay upon, the Property, WHETHER CAUSED BY OR CONTRIBUTED TO IN WHOLE OR IN PART by any action or failure to act, negligence, breach of contract, or other misconduct on the part of RELEASEES or otherwise.
5. It is Releasor’s express intent that this Release and Hold Harmless Agreement shall bind the members of Releasor’s family and spouse, if Releasor is alive, and Releasor’s heirs, personal representatives, executors, and assigns, if Releasor is deceased, and shall be deemed as a RELEASE, WAIVER, DISCHARGE AND COVENANT NOT TO SUE the above named RELEASEES. Releasor hereby further agrees that this Waiver of Liability and Hold Harmless Agreement shall be construed in accordance with the laws of the State of Florida.
6. Releasor expressly agrees that this Release and Hold Harmless Agreement is intended to be as broad and inclusive as is permitted by the laws of the State of Florida, and if any portion of this Agreement is held to be invalid, it is agreed that the rest of this Agreements shall, notwithstanding, continue in full legal force and effect.
IN SIGNING THIS RELEASE, RELEASOR ACKNOWLEDGES AND REPRESENTS THAT Releasor has read the foregoing Waiver of Liability and Hold Harmless Agreement, understands it and signs it voluntarily as Releasor’s own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made; Releasor is at least eighteen (18) years of age and fully competent; and Releasor executes the Release for full, adequate, and complete consideration fully intending to be bound by same.